The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain. Render, Barry. He has developed more than 20 case studies on various aspects of supply chain management, organisational development, natural resource management, social entrepreneurship, and value co-creation. The course focuses on the basic concepts, issues, and techniques adopted worldwide for efficient and effective operations. It involves understanding the service needs of the target customers, managing the processes that deliver the services, ensuring objectives are met, while also paying attention to the constant improvement of the services. Author(s): Dr. Indrajit Mukherjee, NPTEL. II. Services operations management is related with delivering service to the customers of the service. He served as the Head of the Department during September, 2006 to August, 2009. Week 5 : Marketing Products and Services, Global Pricing Week 6 : Communicating with the World Consumer, Sales Management, Global Logistics and Distribution Week 7 : Export/Import Management, Planning, Organization, and Control of Global Marketing Operations Week 8 : Marketing in Emerging Markets, Global Marketing and the Internet Operations Management is the management of an organisation's productive resources or its production system, which converts inputs into the organisation's products and services. I'm assuming you don't want to watch the boring and long lectures or it could be that you want to be a topper and not lose a single mark so you need varification. DIGIMAT is an advanced HTML-5 based Video Learning Platform for Streaming 70,000+ HD Quality NPTEL Video Lectures in Smart Devices. Don't show me this again. Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. It means that the individual in charge of the department will be required to perform various strategic functions. NPTEL provides E-learning through online Web and Video courses various streams. 110104084. Surf the web smart. ‘’All operations are service providers.’’ Supply network: The network of supplier and customer operations that have relationships with an operation. The difference in services All sorts of businesses sell services, […] The course, which is free for everyone, is most suited for management, industrial engineering and computer science engineering students. Well, It is great to have an certified course but doesn't make sense if you don’t know how to apply them practically in the field but, It would definitely give an edge over others. Pradip Kumar Ray is presently a Professor in the Department of Industrial and Systems Engineering, Indian Institute of Technology (IIT), Kharagpur, India. HD9980.5.H345 2013 658—dc23 2013001438 Operations planning typically happens in service-based companies. Facilitating products: Products that are produced by an operation to support its services. When a job order is received for a part, the raw materials are collected and the batch is moved to its first operation. Responsibilities in Operations Management. HOME. There are basically three schools of thought: Some of the functions include: 1. Copy paste rhe questions if they can be. The topics of the course deals with the management of resources and activities that lead to production of goods of right quality, in right quantity, at right time and place in the most cost-effective manner. PDF unavailable: 59: Lecture 59: Decision Support Systems for Operations Management ( Contd. ) pages cm ISBN-13: 978-0-13-308877-9 (hardcover : alk. Service industries—Management. paper) ISBN-10: 0-13-308877-4 1. This course focuses on the interdisciplinary nature of Service Management seamlessly spanning Marketing, Operations, Technology and People Management. Participants have the option of taking the course for free, and then taking an e-certificate with logos of NPTEL and IIT Roorkee by paying Rs 1000, and clearing an exam to be conducted on 24 April 2021. Quality Management by NPTEL. NPTEL Courses in Engineering, Science, Management, Humanities and Social Sciences. Industries that will recognize this course Supply Chain Analytics is a growing field. OPERATIONS SCHEDULING SUPPLEMENT J J-3 the complexity of scheduling a manufacturing process. Surf the web. Toggle navigation. This note builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others. Service is the key economic engine for most developed countries and also for emerging economies like India. Pre-requisites Basic knowledge of Operations management will be desirable. MIT OpenCourseWare is a free & open publication of material from thousands of MIT courses, covering the entire MIT curriculum.. No enrollment or registration. Welcome! About us NPTEL is an educational initiative, involving 7 IITs (Bombay, Delhi, Guwahati, Kanpur, Kharagpur, Madras, Roorkee) and IISc Bangalore to promote quality education through E-learning methods. Facilitating services: Services that are produced by an operation to support its products. Search by NPTEL Course ID, Course Name, Lecture Title, Coordinator ... Management of New Products and Services. NA Pages. Find materials for this course in the pages linked along the left. Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. India's No.1 Platform for Online Learning, Served more than 1.1 lakh Premium Users, Unique platform for students in higher education in India Lectures notes On Production and Operation Management. This is one of over 2,200 courses on OCW. He has supervised 14 … Aggregate planning is rooted in the manufacturing sector, but many of its concepts apply to service industries, too. Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render. ... Service Systems : Characteristics ; Failure and Recovery: ... Decision Support Systems for Operations Management ( Contd. ) This Management Lecture Series by Professor Akhilesh comprises of lectures on General Management and detailed lectures on Human Resource Management. — 1 Edition. This is the first part of the two part course (TQM-I, TQM-II) and will cover topics ranging from TQM, Kaizen, Elementary concepts related to quality assurance, Basic Statistical Concepts and Control of Accuracy and Precision, Process Capability, SPC, Acceptance Sampling and Quality Management Systems, ISO 9000, etc. Operations management is the process in which resorurces/inputs are converted into more useful products Production management and operations management are differentiated based on tangibilities of finished goods/services Production system model comprises: Operation managers are required to make a series of decisions in the production function. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. I. Title. This web course will help readers understand opportunities for product or service or process improvement based on quality management principals. Following are the factors that make planning for service unique and describe how to develop a plan for serve operations. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. He has developed more than 15 programmes for All India Radio on various subjects of rural development and technical, management education. His areas of interests include Transportation Management, Logistics and Supply Chain Management, Project Management, Service Operations Management, Six Sigma, Lean Manufacturing, Optimization, Statistical Modeling and System Dynamics. 2. Business logistics. Advertisement . Quality Management by NPTEL The purpose of this note is to put quality management into perspective, and to highlight its critical importance, as well as to present in-depth ideas on different methodologies, tools and techniques proposed for product and process improvement. 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